Delivery information

We use a national courier service APC. Our standard shipping charge is £7.00. We offer free delivery on all orders over £60.00. Please note that for the Channel Islands and Scottish Highlands, the shipping charge is £18.00. Free delivery over £60.00 for these areas does not apply.

Our standard delivery days are Tuesday to Friday. Please note: any orders placed after 1 p.m. on a Thursday will be delivered on Tuesday of the following week. 

We aim to dispatch within five working days. Once your order is dispatched, you will receive a notification email. We use an overnight courier service because we want the cheese, in particular, to be in transit for no longer than that. Delivery to addresses other than England, Wales and lowland Scotland may take two days.

As you know, nothing is 100% (especially when it involves roads!), and very occasionally the 'overnight' service isn't. Generally, however, there's no problem and the cheese will arrive on your specified date.

The delivery charge only covers delivery to one address. If you want our products sending to more than one address, please place separate orders.

Cheese, in particular, needs to be delivered quickly. For this to be possible we need a few things from you:

An accurate delivery address – this is essential, and if an incorrect postal address is supplied we won't be responsible for any delivery problems which may follow. So it's worth taking a moment to make sure you've given us the right house number, postcode etc. And there should be someone in! So do think carefully about your delivery address.

During checkout, you can tell us a safe place where the delivery can be left – as a fail safe in case there is no-one in. Please try to keep your instructions simple, clear and brief. Please also note that if the package is left, it is at your own risk: the ideal situation is always a personal delivery address, whether this is home or workplace.

All online orders are delivered by our courier APC on a next-day basis from the date of dispatch. We aim to dispatch all orders within five working days. Whilst every care is taken to ensure that your order is received in good condition, we cannot be held responsible for missed deliveries. If you would like your order to be delivered on a specific date, please add this information in the notes section of the order form. If you require tracking information for your order, please email us directly at [email protected] with your order number.