Shopping on sharphamcheese.co.uk

These terms & conditions are served by Sharpham Partnership Ltd for the website www.sharphamcheese.co.uk, providing information about the online shopping process. They also cover how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to these terms you may wish to cease viewing / using this website, and / or refrain from submitting your personal data to us.

Policy key definitions:

  • "I", "our", "us", or "we" refer to the business, Sharpham Partnership Ltd
  • "you", "the user" refer to the person(s) using this website
  • GDPR means General Data Protection Act
  • Cookies mean small files stored on a user's computer or device

The following terms and conditions do not affect your statutory rights.

Prices

Our prices are shown on our website. We try to make sure that the prices on our website are accurate but we will need to validate the price before we process your order. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money that you have paid. Prices include VAT unless indicated otherwise.

Cutting & weights

Cutting cheese accurately to a given weight is an art, not a science. What we can say is that we'll try to get pretty close to the quantity ordered, and if we go 'under' on one item we'll try and make up for it on another. Whole cheeses are also – as handmade products – approximate in weight, so bear in mind that a 'whole cheese’ described as 1.6kg could well be more or less than that.

Discounts

Any promotional discounts, either online or in store, will be limited by a date or a number of uses. This restriction can't be extended in anyway and if the window in which to redeem the voucher is missed, normal prices will be paid.

Payment

Retail customers can pay by Visa or MasterCard credit card, Delta debit card or to our nominated commercial bank account. In addition, our trade customers have the option of requesting payment by invoice or cash on delivery. To ensure that shopping online is secure, your credit/debit details will be encrypted to minimise the possibility of someone being able to read your details as they are sent to us over the Internet. The prices displayed on our website are in British Pounds Sterling.

Returns

We believe that you will be delighted with your wine and cheese, but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. You can return your order to: Sharpham Partnership Ltd, The Cheese Dairy, Sharpham Estate, Ashprington, Devon, TQ9 7UT within 7 working days of the date on which you receive it. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery. If you return an item to us which we consider to be faulty, which you did not order or for any other reason which is our fault, we will also pay you the cost of the return postage. If this happens, please telephone or e-mail us first and we will let you know how you should send the item to us. All refunds will be paid within 30 days of cancellation of order.

Tour cancellations

In the event of cancellation, Tour and Event bookings are not refundable but we will always try to find ways to accommodate a change to another date or, failing that, put the price towards some products from the shop.

Privacy Statement & Processing of your Personal Data

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with GDPR). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not email you in the future unless you have given us your consent. The type of information we will collect about you includes:

  • Full name (first name and surname)
  • Company name (if applicable)
  • Delivery Address
  • Billing Address
  • Email Address
  • Phone Number
  • Payment Information (either credit card or debit card)

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.  The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a cookie which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email

Click here to read our full Privacy Policy.

Complaints Procedure

If in the unlikely event that you have a particular complaint, then please visit our contact page. Please use the available contact methods to indicate any details of your complaint. At Sharpham Partnership Ltd we welcome any feedback so please contact us to inform us of any services you feel we need to improve. We acknowledge all complaints within 5 working days and will provide you with a likely timescale for resolving the dispute. The customer will be kept informed about progress of any disputes. All complaints will be dealt with in the strictest of confidence.

At Sharpham Partnership Ltd we believe in providing a complaints procedure which is effective and fair at all times.

Company Registration

Sharpham Partnership Ltd is a company registered in England with company number 02702613.

Contacting Us

Please contact us if you have any questions about our Privacy Policy or information we hold about you:

a) Email –

b) Phone - 01803 732 600

c) Letter - The Cheese Dairy, Sharpham Estate, Ashprington, Devon TQ9 7UT