Shopping on sharphamcheese.co.uk
These terms & conditions are served by Sharpham Partnership Ltd for the website www.sharphamcheese.co.uk, providing information about the online shopping process. They also cover how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to these terms you may wish to cease viewing / using this website, and / or refrain from submitting your personal data to us.
Policy key definitions:
- "I", "our", "us", or "we" refer to the business, Sharpham Partnership Ltd
- "you", "the user" refer to the person(s) using this website
- GDPR means General Data Protection Act
- Cookies mean small files stored on a user's computer or device
The following terms and conditions do not affect your statutory rights.
Cutting & weights
Privacy Statement & Processing of your Personal Data
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with GDPR). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not email you in the future unless you have given us your consent. The type of information we will collect about you includes:
- Full name (first name and surname)
- Company name (if applicable)
- Delivery Address
- Billing Address
- Email Address
- Phone Number
- Payment Information (either credit card or debit card)
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a cookie which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email firstname.lastname@example.org
If in the unlikely event that you have a particular complaint, then please visit our contact page. Please use the available contact methods to indicate any details of your complaint. At Sharpham Partnership Ltd we welcome any feedback so please contact us to inform us of any services you feel we need to improve. We acknowledge all complaints within 5 working days and will provide you with a likely timescale for resolving the dispute. The customer will be kept informed about progress of any disputes. All complaints will be dealt with in the strictest of confidence.
At Sharpham Partnership Ltd we believe in providing a complaints procedure which is effective and fair at all times.
a) Email – email@example.com
b) Phone - 01803 732 600
c) Letter - The Cheese Dairy, Sharpham Estate, Ashprington, Devon TQ9 7UT